Terms and Conditions




We reserve the right to amend and adjust prices at any time. We accept no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.


We offer varying promotional campaigns to site visitors and to our newsletter subscribers and customers. These promotions have no residual monetary value and must be used at the time of placing your order. Promotions cannot be applied retrospectively. If you take part in a promotion it will be reflected in your order totals on the checkout page and the invoice you are emailed upon completion. Only one offer (inc. free gifts, gift vouchers or coupon codes) can be applied per order.  Any promotions offering free products/gifts are limited to one free product/gift per order. 


We endeavour to update all site content and imagery in an efficient manner. Please note that 3rd parties change packaging of their products frequently, from different colours on bottles, different wording to total facelifts of entire ranges. At times old imagery may be left up for illustration purposes when no new images have yet been presented to us. All items names and descriptions are updated in this instance. If you are aware of a product change and specifically wish to receive old packaging, you will need to contact our customer service team prior to ordering. Our stock levels are constantly replenished and generally most items will be new packaging.


Any advice presented on this website or by our staff is of a general nature and is not intended to substitute professional advice given to you by a skin specialist, physician or practitioner. Whilst all effort is made to ensure all information and advice is accurate, RDR Hair Artistry / RDR Hair & Co will not be held responsible for any loss or damage arising from its use.

Order Cancellation

RDR Hair Artistry / RDR Hair & Co reserves the right to cancel and refund any order we see fit with or without reason. If this occurs, all funds will be refunded. All orders are considered an offer for purchase or an invitation to treat.


We carry certain amounts of stock and have shipments arriving fortnightly. From time to time we may run out of an item(s) you have ordered and need to replenish our stock levels. In this instance, the delay in dispatch of your goods is generally only 2-3 business days. In the event of a delay, the order status in your account will be updated notifying you.

Cancelling or Amending Orders

We urge you to double check your order before submitting.  Once submitted all orders are final and cannot be cancelled or amended.

Order Accuracy & Shipping Details

It is your responsibility to ensure your order and all relevant personal and address details are correct at the time of purchase before submitting it to us.  We are not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect spelling).

Your order will be shipped with the information supplied by you. Should this order be unsatisfactory to you upon arrival or not be delivered due to incorrect information provided by you, we are under no obligation to re-ship or reimburse any costs. 

Shipping details for an order cannot be altered once an order has been submitted. We accept no responsibility for lost parcels as a result of the incorrect or insufficient information supplied by you.

In the event your parcel is not able to be delivered due to circumstances beyond our control or with no one present to sign and is taken to your local post office, it is your obligation to collect your parcel in a timely manner. Full tracking details are emailed to you by Australia Post on the day your order is shipped. We or Australia Post are not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect email) nor your service providers blocking/filtering of these emails.

In the event your parcel is returned to us for any reason, we will issue a store credit note to the value of goods less any costs incurred by RDR Hair Artistry / RDR Hair & Co.


Transit Times

Transit times given on this site are estimates provided by our shipping partners and should be used as a guide. RDR Hair & Co make no guarantees with regards to shipping times or delays which are beyond our control. Should your order not have reached your Australian address in 10 business days, please contact our Customer Service Team.


RDR Hair Artistry/RDR Hair & Co Facebook and Instagram Competitions

By entering this competition, the entrant agrees to these terms and conditions. Each valid entrant must have a public Instagram account and comply with the requirements as follows.

There is no limit to the number of entries. The entrant consents to their entry being published by RDR Hair Artistry / RDR Hair & Co, including their first name. The content must be the work of the entrant.

RDR Hair Artistry/RDR Hair and Co may, at our discretion, decline to award a prize, including where the judges determine that the entry is not of publication standard. Prize winner will be announced and contacted via social media within 3 business days of the Competition closing.